Field Service Representative – Technical Instructor

You will design, develop, and deliver technical training programs focused on the sustainment, maintenance, and troubleshooting of Saronic autonomous surface vessel (ASV) systems. This role blends hands-on technical instruction, field support, and performance assessment to ensure operators and maintainers are fully prepared to sustain Saronic platforms in operational environments.

Technical Training & Curriculum Delivery

• Develop and deliver training programs focused on ASV system sustainment, maintenance procedures, diagnostics, and troubleshooting.
• Provide instructor-led classroom and hands-on technical instruction to internal teams, contracted customers, and DoD partners.
• Support the development and refinement of training materials, learning objectives, assessments, and certification standards related to platform maintenance and sustainment.
• Conduct training needs analysis to identify sustainment-related skill gaps across operational teams.
• Collaborate with Mission Operations Trainers to deliver integrated operator and maintainer training programs.

Technical Procedures & Sustainment Standards

• Support the development and validation of maintenance procedures and sustainment best practices for Saronic ASVs.
• Contribute to the documentation and refinement of maintenance Standard Operating Procedures.
• Assist in establishing sustainment training standards and readiness benchmarks for system maintainers.
• Ensure training materials remain aligned with current platform configurations, software updates, and engineering changes.

Field Support & Platform Integration

• Provide on-site technical support during ASV system installation, integration, and commissioning activities.
• Assist with troubleshooting hardware, software, and system-level issues in operational environments.
• Support training and operational events to ensure platform reliability and readiness.
• Assist engineering and product teams in validating system performance during testing and operational deployments.

Sustainment Readiness & Capability Development

• Train operators and maintainers to independently diagnose, troubleshoot, and repair system issues.
• Promote disciplined maintenance practices and reinforce system safety protocols.
• Identify recurring technical challenges and provide coaching to improve operator and maintainer proficiency.
• Ensure personnel are capable of sustaining Saronic ASVs during extended operational deployments.

Stakeholder Collaboration

• Coordinate with engineering, product development, and mission operations teams to ensure sustainment training reflects current system capabilities.
• Provide post-training feedback and field observations to engineering and product teams.
• Support collaboration between operational training and sustainment training programs.
• Assist leadership in refining sustainment readiness standards across operational teams.

Role Requirements

• Demonstrated success supporting technical systems in field or operational environments.
• Strong organizational and time management skills with the ability to manage multiple training events and operational priorities.
• Excellent interpersonal and communication skills with the ability to clearly instruct technical concepts to diverse audiences.
• Demonstrated problem-solving ability and a proactive approach to troubleshooting complex systems.
• Ability to operate effectively in dynamic operational environments.
• Job requires up to 50% travel.

Qualifications

• Bachelor’s degree in engineering, robotics, computer science, maritime systems, or equivalent technical experience preferred.
• Experience supporting hardware/software systems in maritime, robotics, autonomous systems, or unmanned platforms.
• Experience troubleshooting complex mechanical, electrical, or integrated software systems.
• Experience delivering hands-on technical training or instructor-led instruction in operational environments.
• Strong analytical and problem-solving skills with the ability to diagnose system faults under operational conditions.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams.
• Prior experience supporting DoD or government customers is a plus.
• Military technical maintenance experience is a plus.

Physical Demands

• Ability to certify as “fit for work” by demonstrating ability to swim and tread water.
• Frequently and repetitively lift, push and carry up to 50 lbs.
• Will be exposed to marine environments including sun, wind, rain, cold, and saltwater spray for extended periods.
• Ability to perform physically demanding work including stooping, bending, kneeling, crawling, and climbing for extended periods (up to 12 hours/day).
• Climb and maintain balance on ladders, scaffolding, or other elevated structures.
• Ability to stand and walk for extended periods over varied terrain.
• Ability to work in shipyard environments, onboard vessels under construction, and outdoor operational settings.
• Wear Personal Protective Equipment and follow all prescribed safety procedures.