Description
The Operations Manager oversees the operations strategy for Honda Federal Credit Union, encompassing physical branch office strategies, ITMs, operations, and operational support. This leadership role is accountable for the overall performance of operational initiatives ranging from new product development, managing operational systems, overseeing and optimizing operational efficiency, member experience, staff experience, and performance of operational service delivery within the credit union.
Key responsibilities include developing and meeting Operations Department goals, budget, and objectives as outlined in HFCU's annual strategic plan. Ensuring compliance with all applicable laws and regulations related to operational practices by developing internal policies and procedures. Providing coaching and counseling to Operations leaders and staff to maximize efficiency and effectiveness.
Actively participating in project implementation, including attending project team meetings, managing assigned projects, and completing project deliverables. Identifying and creating strategic project initiatives to meet the changing technological landscape related to ITMs, core systems, application portals, artificial intelligence, digital service support, and data analytics.
Managing, maintaining, and owning the following operational components: ITM strategic plan, vendor relationship, servicing, regulatory/compliance; Account/Loan Origination platform, vendor relationship, updates, and servicing; Member-facing QC strategy and procedures; Digital services testing, program testing, updates procedures to data processing systems as assigned.
Creating and maintaining strategic plan and updates for retail facilities, physical branch operation infrastructure, and prioritizing facility plans, security protocols, and collaborating with marketing to ensure appropriate member-facing and staff-facing branding and design.