Description
As an Account Manager 2 (AM2) at PayPal, you will own the end-to-end commercial relationship for around 200 small and medium-sized business (SMB) merchants. Your goal will be to protect existing transaction margins and drive growth through consistent, systematic servicing, retention, and selling.
Key Responsibilities:
- Engage and collaborate with the immediate team to contribute to solutions and suggest efficiencies.
- Acquire, manage, and expand relationships with SMB merchants.
- Prioritize work and ensure task completion guided by policies and procedures.
- Be the single point of contact for your merchants, owning commercial outcomes end-to-end.
- Use AI-powered tools to spot growth, cross-sell, and risk opportunities across your book.
- Keep pipeline, forecast, and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.
- Coordinate internal teams to resolve merchant needs, and decide the right action when standard processes aren't enough.
Requirements:
- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
- Professional fluency in German, with the ability to communicate effectively with merchants and business stakeholders.
Nice to Have:
- Customer-facing, account-servicing, or relationship-management experience.
What We Offer:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing.
- Generous paid time off.
- Healthcare coverage for you and your family.
- Resources to create financial security and support your mental health.
- A balanced hybrid work model offering 3 days in the office and 2 days at your choice of either the PayPal office or your home workspace.