Description
Implement and maintain an effective M&RI Service Transition Process (STP) from ideation through to live operation.
Ensure new and changing services have a fully developed end-to-end support structure, including Processes, SLAs, and KPIs, commensurate with business requirements, priorities, and risk.
Act as a gatekeeper function that ensures effective Transfer to Operations for all new services introduced or significantly changed.
Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to ITIL standard methodology.
Ensure that appropriate lifecycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key partners.
Represent the M&RI Operations team at all project meetings to define and implement service acceptance criteria for both new and changing services.
Work with Architects, Project Managers, Business Owners, Service Owners, and Operations teams to ensure that services are delivered in compliance with the Service Transition Process (STP) and other key control/assurance requirements.
Define and deliver the end-to-end support model with all key partners across multiple delivery organisations.
Ensure an effective set of performance metrics and service levels are delivered for new services.
Participate in end-to-end stakeholder groups to improve the efficiency of future deliveries and processes.
Identify and manage Operations risks ensuring a successful transition to service.
Provide guidance, knowledge sharing of the STP and supporting sign-off for all key project stages and artefacts via Service Transition Boards.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.