Description
The Associate, FX Service Operations is responsible for ensuring the stable and efficient operation of LSEG's FX trading platforms across the global trading lifecycle.
Key responsibilities include:
- Conducting comprehensive system validations to ensure platforms are healthy and fully prepared for the region open
- Identifying and proactively flagging issues, and providing clear, accurate, and timely incident reporting and communication to relevant technology and support teams for resolution
- Coordinating improvements to Operational Support checks, including updates, standardisation, and automation initiatives to enhance efficiency and consistency
- Working closely with Technology, Product, and Client Services teams to ensure effective stakeholder communication and to support continuous improvements in system performance, resilience, and overall service quality
This role operates on a rotational shift basis between 3:30 AM and 8:30 PM, with flexibility to work Sundays.
The ideal candidate will have:
- Experience in application support, operations, or technical client service within financial services
- Basic understanding of financial markets
- Proven ability to perform proactive monitoring, issue identification, and stakeholder communication
- Knowledge of incident, problem, and escalation processes
- Ability to work in fast-paced, time-sensitive environments with high attention to detail
- Excellent communication and stakeholder management skills
- ITSM tools and advanced Excel
- Basic understanding of automation/RPA concepts (advantageous)
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.