Description
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
We are looking for a motivated professional to join Agoda Japan as a new Responsible Officer and support our existing travel business operations. In this role, you will help ensure that relevant travel-related operations in Japan are appropriately managed by reviewing processes, providing guidance, and coordinating with relevant stakeholders.
Responsibilities:
- Serve as the qualified Responsible Officer for Agoda Japan’s travel business.
- Support relevant teams in ensuring that travel agency-related operations in Japan are conducted in accordance with applicable laws, internal policies, and business procedures.
- Support Agoda Japan’s engagement with travel industry bodies and regulatory authorities.
- Review internal procedures, manuals, and SOPs related to travel services, and provide recommendations for improvement where appropriate.
- Review customer complaints and inquiries related to the travel agency business.
- Monitor complaints and operational issues for recurring or serious trends.
- Receive and review reports on suppliers' performance issues relating to Japan inventory.
- Review significant changes to customer-facing information related to the Travel Business Act.
- Maintain appropriate records of regulatory inquiries, RO reviews and endorsements.
- Support internal training, periodic reviews, and other activities related to the management of travel operations.
- Provide input and recommendations to relevant business owners on matters within the RO scope.
Requirements:
- A valid qualification as a Certified Travel Services Supervisor.
- Experience in travel, online travel, hospitality, e-commerce, customer support, compliance, business operations, or a related field.
- Strong communication skills and the ability to coordinate effectively with internal and external stakeholders.
- A practical, solution-oriented mindset and the ability to take ownership of ambiguous or evolving issues.
- Strong Japanese communication skills, both written and spoken.
- Basic business English skills.
- The ability to manage multiple tasks and stakeholders while working independently.
Benefits:
- Agoda prides itself on being a company represented by people of all different backgrounds and orientations.
- Prioritizes attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation.
- Employment at Agoda is based solely on a person's merit and qualifications.