Description
The Process Strategy and Optimization Manager will drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. This includes leading programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency.
Key responsibilities include:
- Translating operational needs into product, policy, and system requirements
- Driving strategic alignment across cross-functional stakeholders
- Identifying opportunities for process improvement and innovation
- Leading cross-functional project teams to deliver initiatives on time and within budget
- Championing continuous improvement and fostering Lean and Agile principles
The ideal candidate will bring a combination of process excellence, operational leadership, and cross-functional program management experience within the technology sector. They will have a strong background in data-driven problem-solving and experience in defining and measuring Key Performance Indicators (KPIs).
This is an individual contributor role that requires strong leadership and influence, providing guidance and thought partnership across PSO and cross-functional teams.