Description
We're looking for an ambitious and energetic Training Manager to join our Global Travel Retail team. As a Training Manager, you will be responsible for driving the engagement and training of the Travel Retail Team in our stores & airports. You will act as the ultimate brand ambassador, bringing Charlotte's artistry, voice, and limitless approach to life with a commercially driven mindset.
Your responsibilities will include:
- Leading the effective and inspirational delivery of all defined training materials across Charlotte Tilbury 'Magic Experience' service model and intermediate artistry development
- Monitoring KPIs to measure the impact of training delivered, providing feedback, adapting training based on the feedback from the field team and Travel Retail Manager
- Defining a training and development plan for the area to achieve retail expectations, covering accelerating high potential/high performance individuals using the development pathway and certification process, managing and addressing under-performance, employee survey and engagement feedback, login, completion & engagement on the Learning Management System, optimising social advocacy with the store, succession planning for the area and across areas
- Delivering the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up, high quality virtual and physical training sessions, feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight
As the ultimate brand ambassador, you will execute artistry excellence via fluency in Charlotte Tilbury's makeup style, language and expertise in product knowledge, leads and inspires as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part, embedding Artistry excellence within our travel retail teams by working collaboratively with the sales team to drive industry-leading standards, role model and advocate exceptional hygiene standards with all artists and ensuring you are following the latest guidelines externally and within store, always lead from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert, establish and develop a cooperative and mutually respectful relationship with the store retail operations team.
Key selection criteria include experience working within the beauty industry, proven experience in coaching to deliver high performance, clear, consistent and motivational communication style, excellent presentation skills and classroom delivery, strong commercial awareness and understanding of how to build capability to drive growth, able to identify training needs, learning outcomes and deliver content and coaching to meet these, strong interpersonal skills and a team-player, positive approach, independent and proactive working style, enjoys working at pace, must be able to travel within APAC, if required, globally.