Staff Technical Program Manager, Community Support Engineering

We are seeking a Staff Technical Program Manager to join our Community Support Engineering team. As a Staff Technical Program Manager, you will be responsible for leading cross-functional initiatives aimed at increasing the productivity of our technical teams. You will develop a portfolio view of CSE programs' scope and objectives, collaborate with stakeholders to ensure technical feasibility, and drive projects end-to-end. You will also lead planning, execution, and delivery of large cross-functional initiatives, enable teams to deliver against the roadmap, and manage effective communications to leadership and across teams.

Your Expertise:

• 10+ years of experience in the software development industry with at least 7 years as a technical program manager.
• Demonstrated ability to work calmly through ambiguity to detailed solutions.
• Self-motivated, proactive and ability to adapt well and work with teams having different operating cadences.
• Proven track record of influencing others in combination with strong analytical skills and allowing others to give feedback while understanding their viewpoints.
• Experience developing processes where little exists and demonstrated flexibility to get things done.
• Detail-oriented with the ability to understand the bigger picture by using your technical expertise and problem solving abilities to prioritize and manage blocking issues.
• Experience working in a highly cross-functional environment where communication with multiple groups is imperative.
• Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
• Exhibit knowledge of Asana, Jira, or other equivalent task management tooling.
• B.S. in Computer Science or a related technical discipline, or equivalent experience.

Nice to have:

• Experience developing or working directly on various aspects of large-scale ML/AI platforms.
• Experience with feature development of AI-powered product experiences.
• Experience and passion for building and maintaining products leveraging AI models