Description
Engineer the Future with Us
We are seeking a Technical Support Engineer – Optics/Electronics to join our Ansys Customer Excellence (ACE) team. As a Technical Support Engineer, you will be responsible for providing technical support to customers and internal teams, developing and curating technical data for Ansys Optics or Electronics products, and collaborating with subject matter experts to ensure comprehensive and accurate support content.
What You’ll Be Doing:
- Apply your engineering expertise and simulation knowledge to develop and curate technical data for Ansys Optics or Electronics products, ensuring it is optimized for Large Language Models (LLMs) and AI-powered applications.
- Identify and address knowledge gaps by collaborating with subject matter experts, ensuring comprehensive and accurate support content for customers and internal teams.
- Design, implement, and maintain data pipelines that feed internal and external databases, supporting the development and deployment of innovative AI models for customer support and training.
- Continuously develop your technical proficiency in Ansys Optics or Electronics products, as well as state-of-the-art GenAI technologies relevant to technical support, learning, and development.
- Adhere to legal and enterprise-level data governance policies when handling sensitive information, ensuring compliance and data integrity at all times.
- Fully document all developed data workflows and present them to Data Audit teams, contributing to transparency and continuous improvement.
- Participate in strategic team and company initiatives, bringing fresh ideas and a proactive approach to evolving customer support methodologies.
- Demonstrate agility by embracing new responsibilities and adapting to the evolving landscape of technical support and AI integration.
The Impact You Will Have:
- Accelerate the AI transformation of technical support and learning within the Ansys Customer Excellence (ACE) team, elevating the customer experience.
- Enable customers to deploy Ansys simulation software more effectively, directly contributing to their innovation and success.
- Enhance the quality and accessibility of technical knowledge, empowering both customers and internal teams with robust, AI-ready resources.
- Drive efficiency and scalability in support operations by developing data-driven solutions and automating routine processes.
- Champion best practices in data governance and workflow documentation, supporting compliance and organizational learning.
- Foster a culture of innovation and agility within the team, influencing the broader adoption of AI and advanced technologies across Ansys and its customer base.
- Support cross-functional initiatives that shape the future of customer engagement and technical support in the engineering software industry.
What You’ll Need:
- Bachelor’s degree in Physics, Optics, Photonics, Opto-Electronics, Electronics, Electrical Engineering, or a related field; MS preferred.
- Solid understanding of photonics and optical physics or electronics fundamentals.
- Hands-on experience with Ansys software or other commercial CAE, CAD, EDA, or PLM tools; familiarity with optical or electronics simulation software like HFSS or Maxwell is a plus.
- Proficiency in Python scripting; knowledge of machine learning basics is advantageous.
- Strong organizational and time management skills, with a demonstrated ability to manage multiple projects and meet deadlines.
- Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly.
- Ability to travel domestically up to 10% of the time.
Who You Are:
- Analytical thinker with a problem-solving mindset and a passion for continuous learning.
- Collaborative team player who values diverse perspectives and thrives in a multicultural environment.
- Self-motivated and proactive, capable of working independently with minimal supervision.
- Adaptable and agile, embracing change and new responsibilities with enthusiasm.
- Excellent communicator, able to engage with technical and non-technical stakeholders alike.
- Organized and detail-oriented, with a strong sense of responsibility and urgency.
The Team You’ll Be A Part Of:
You will join the Ansys Customer Excellence (ACE) team—a dynamic, forward-thinking group of engineers dedicated to revolutionizing customer support and learning experiences. The team is at the forefront of integrating AI into technical support, leveraging collective expertise to solve complex challenges and deliver outstanding value to customers. You’ll collaborate with passionate professionals who are committed to innovation, efficiency, and continuous improvement, all while supporting the success of Ansys customers worldwide.
Rewards and Benefits:
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.