Description
We're on a mission to revolutionize the contact center workforce with AI. As a Senior full-stack engineer, with a front-end focus, you will be at the forefront of shaping the future of customer engagement!
Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioural best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.
We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax.
Join us on this thrilling journey to redefine the way businesses connect with their customers!
Responsibilities
- Work with the product manager and UX designer to define and detail the product requirements
- Define software architecture and design matching the requirements
- Write and push high-quality code efficiently for the frontend (and backend)
- Apply synchronous and asynchronous design patterns
- Scale distributed applications
- Identify and leverage opportunities to improve general engineering productivity
- Integrate with various tools for CI/CD, test automation, monitoring, logging, documentation
- Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7
Qualifications We Value
- A deep understanding of the modern front-end ecosystem and experience applying frameworks/tools (React, Vite, and Node.js) and patterns to complex, production web applications
- Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc
- Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products
- Deep appreciation for building applications with observability as a first-class principle and familiarity with application performance monitoring
Perks & Benefits
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 28 days in Germany