Description
We're seeking a Technical Screening Support professional to join our team. As a key player, you will conduct guided technical screenings for candidates, confirm they meet basic system requirements, and validate access to required tools and platforms.
Responsibilities:
- Conduct technical screenings for candidates as part of their interview process
- Confirm candidates meet basic system requirements, including internet speed, headset functionality, and computer compatibility
- Validate access to required tools and platforms, such as Zoom, email, and CRM
- Support candidates in performing simple computer tasks like opening attachments, downloading files, and installing software
- Provide real-time guidance and maintain a supportive, professional demeanor
- Accurately log all screening outcomes and escalate any issues to the appropriate teams
- Collaborate with recruiting and onboarding teams to support interpreter readiness
- Take inbound customer service or support calls as needed
- Support Testing Team admin tasks, including maintaining assessment bank, data entry for daily testing activities, and other tasks as needed
Required Skills:
- Entry-level role with prior tech support experience preferred
- Minimum 1 year of call center or customer service experience required
- Strong attention to detail and ability to follow structured processes
- Ability to multitask and stay organised in a fast-paced environment
- Basic knowledge of using laptops/desktops, Wi-Fi connectivity, and simple troubleshooting
- Clear and professional communication skills in English (both spoken and written)
- Comfortable assisting individuals with varying levels of technical understanding
Desired Skills and Experience:
- Familiarity with tools like Zoom, MS Teams, VPNs, or CRM platforms
- Experience working in a virtual or remote environment