Description
We are seeking a Customer Support Representative to provide support to clients by telephone and email for our various tax software.
Responsibilities:
- Provide support to clients by telephone and email for our various tax software
- Apply company policy and procedures to resolve customer issues
- Log requests from clients with respect to the issues they encounter
- Participate in software quality control testing
- Identify and log issues reported by clients
- Apply active listening skills to diffuse a potentially tense customer interaction
- Work will be performed 100% from home
Requirements:
- Minimum of 1 year of relevant work experience in customer service
- Bachelor's Degree or equivalent experience
- Bilingualism (French and English) is an asset
- Demonstrated ability to work collaboratively and cross-functionally
- Strong time management skills and ability to manage multiple priorities
- Ability to perform well under pressure
- Good communication (verbal & written)
- Strong problem-solving abilities
- Ability to generate innovative approaches and solutions to problems
- Team player with a flexible attitude and approach
- Willingness to learn additional products and services as needed to meet client demands
Assets:
- University degree in taxation or related field (accounting, finance, administration)
- H&R Block tax course graduate
- Good knowledge of the accounting cycle and/or experience in an accounting office
- Interest for taxation
What We Offer:
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing