Description
We are hiring for a Senior Technical Customer Support Engineer to join our team in Japan.
Your exact location within the country does not matter as the role is remote, but we do have an office in Shibuya, Tokyo.
As a Senior Technical Customer Support Engineer, you will be responsible for providing excellent service to our customers in Japan and regionally across APJ and EMEA.
Responsibilities:
- Deliver excellent customer service as a front-line engineer and representative of ClickHouse
- Build strong, trusted relationships with colleagues, customers, and partners
- Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
Requirements:
- Prior experience within a technical support organization
- Technical breadth and depth in relevant subjects, such as ClickHouse DBMS or similar OLAP or SQL databases, experience with Cloud/SaaS platforms, Linux/Unix experience, experience with Kubernetes and containers, System or Network Administration experience
- Strong written and verbal communication skills in both Japanese and English
- Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, and/or training
Nice to Have:
- Demonstrated success in collaborating with software developers, product managers, account representatives, and a user Community to deliver an amazing user and customer experience
- Passion for applying open-source software technology to massive data sets in order to solve complex questions and improve the world in which we live
Perks:
- Flexible work environment
- Healthcare
- Equity in the company
- Time off
- A USD$500 Home office setup if you're a remote employee
- Global Gatherings