Description
In compliance with applicable laws, HSBC is committed to employing only those who are authorised to work in the US. Our purpose is to open up a world of opportunity by using our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers.
The Client Solution Architect role within the Client Solutions capability in Global Client Connectivity plays a critical role in bridging the gap between sales and delivery, ensuring clients receive tailored, technically robust global payment solutions, with seamless implementation of complex or newly commercialised product capabilities.
As a Client Solution Architect, you will be responsible for delivering technical and product solutions to top-tier clients across Global Payments Solutions (GPS) connectivity products. You will lead multiple global, complex projects to onboard clients to Client Connectivity channels, including HSBC net, APIs, SWIFT connectivity, and Host-to-Host (H2H) / file-based connectivity.
You will also lead technical client workshops to understand current-state processes and support automation goals across Accounts Payable, Receivables, Treasury, Payroll, and bank statements/reconciliation integration. You will provide pre-mandate technical support for Request for Information / Request for Proposals (RFI/RFPs) and solution proposals.
You will deliver integrated solutions that streamline workflows and optimise client Enterprise Resource Planning / Talent Management System (ERP/TMS) usage, proactively identify technical blockers, and drive resolution to protect timelines and client outcomes.
You will finalise product and technical solutions post-mandate, documenting the approach in a statement of work; partner with project management to build plans, identify risks, and manage dependencies.
You will communicate effectively with stakeholders at country, regional and global levels; act as liaison across Client Service, Sales/Coverage, Product and Information Technology (IT).
You will manage a varied portfolio of complex, global integration initiatives, including piloting new GPS products/services.
You will simplify and challenge existing processes, contribute to continuous improvement and client experience outcomes, and provide feedback to product teams on client requirements and competitive landscape to drive enhancements.
You will maintain an in-depth understanding of the financial and technical environment of clients' businesses and stay current on industry trends and payment regulation changes.