Description
As a Customer Solutions Engineer (CSE), you will be the technical heartbeat of the customer journey. You will be the trusted technical advisor throughout the lifecycles of select Mid Market Customers. You will leverage your knowledge to ensure our customers understand and utilize the Cloudflare Connectivity Cloud platform to its fullest extent.
Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment. While you will support the entire Cloudflare stack,including our core Security and Performance suites,you will serve as the team’s Subject Matter Expert (SME) for Cloudflare’s Developer Platform.
You will bridge the gap between "traditional" networking and "modern" serverless development, helping customers migrate legacy logic to the edge. As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions.
Fundamentally, you are enamored with how the internet works. You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
Additional responsibilities will include:
- Serving as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events
- Guiding customers through their onboarding of Cloudflare products and services, demonstrating a nuanced understanding of complex customer environments, ensure customers see the full value in Cloudflare's products and advise on technical best practices via 1:1 engagements
- Full-Stack Advisory: Guide customers through the end-to-end onboarding of Cloudflare’s core services (DNS, WAF, CDN, and Zero Trust) while prioritizing the adoption of the Developer Platform
- Edge Architecture Consulting: Lead technical deep-dives into Cloudflare Workers, Pages, R2, and D1, helping customers architect "edge-first" applications
- Collaborate with Customer Support, Technical Account Managers, Product, Engineering, and other teams to assist with technical escalations
- Take part in content creation and delivery for technical customer workshops for your area of expertise
- Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise
- Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices