IT Support Bar Analyst

The IT Support Bar Analyst role will work in collaboration with the Global IT team to provide time-sensitive solutions to internal and external employees and stakeholders. This position supports our Microsoft Windows and Google-based systems and workstation environment by performing initial troubleshooting of problems, researching, answering questions, and escalating to the appropriate team members as necessary.

Responsibilities ===============

• Provide technical support for internal and external employees and stakeholders
• Troubleshoot complex issues requiring detailed knowledge of systems and applications
• Implement, monitor, and maintain network and server systems
• Set up and configure desktop computers and peripherals
• Create, edit, and disable digital identity accounts with respective security levels
• Perform hardware and software upgrades to achieve optimum performance levels
• Contribute to IT teams' goals by accomplishing related duties as required
• Create, edit, and maintain IT documentation, processes, and policies
• Assist new production projects by proposing technical solutions and with their implementation

Skills ======

• Experience with hardware and software troubleshooting
• Familiar with Google and Windows environment
• Experience in troubleshooting DNS, DHCP, GPO, Networking, Workstation/laptop issues, BYOD devices
• Experience with Windows and Google-oriented infrastructure: Windows 10/11, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory, File Server, PowerShell, Hyper-V, DNS, WSUS, RDP
• Hands-on experience with IT infrastructure (Servers, Switches, Wifi, Network patching)
• Understanding of networking and subnetting fundamentals
• Exposure to Linux (Server and Client configuration, Ubuntu, Debian, OpenSUSE)
• VMware vSphere Hypervisor 6.7/7 or similar virtualized platforms
• Exposure to Next-Gen Firewalls (Site-to-site VPN IPsec or OpenVPN, Security policy, NAT configuration)
• A basic understanding of cyber-security

Requirements ============

• 1 to 5 years experience within an IT support, helpdesk, desktop type of position
• Graduate in Computer Science, Information Technology, related field, or relevant work experience
• High-level of problem-solving skills
• Strong interpersonal and collaborative skills
• Good written and oral English communication skills
• End-user oriented
• An ability to stick to strict deadlines

Benefits ========

• Public holiday
• Annual paid leaves, Special leaves, other types of leaves
• Health insurance, welfare pension insurance, occupational accident insurance etc
• Commuting costs are covered up to 30,000 JPY per month
• Fukurikosei club (Relo Club) and Language program