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From the employer's careers site First seen 29 Oct 2026

Senior Program Manager, Talent Development

Twilio Remote - Canada Remote senior full-time

Salary

$99,760-$124,700 CAN per year

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Description

We are seeking a Senior Program Manager, Talent Development to design and deliver high-impact talent development experiences for Twilions globally.

As a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.

Responsibilities:

  • Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally.
  • Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally.
  • Own the end-to-end lifecycle of flagship development initiatives,from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration.
  • Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units.
  • Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce.
  • Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility.

Qualifications:

  • Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.
  • 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation.
  • 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design.
  • Proven track record managing vendor partnerships and navigating the learning tech ecosystem.
  • Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions.
  • Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments.
  • Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders.
  • Experience managing vendor partnerships in the learning tech ecosystem.
  • Comfort operating independently and making high-impact decisions in ambiguous environments.
  • Willingness to travel for in-person training (approx. one trip per quarter).
  • Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.

What We Offer:

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Estimated pay ranges: $99,760-$124,700.00 CAN
  • Target Bonus Percentage 15%

Skills

Required

  • L&D
  • program design
  • facilitation
  • digital learning innovation
  • AI
  • instructional design
  • learning analytics
  • dashboards
  • KPIs

Nice to have

  • advanced degree in Education
  • Learning Sciences
  • Educational Technology
  • exceptional organizational and project management skills

Ready to apply?

You apply with the employer directly. Their original posting is here: https://job-boards.greenhouse.io/twilio/jobs/8332638

Apply on Twilio