Description
The Senior Manager, Learning Quality & Development will lead a high-impact global function across training delivery, quality assurance, digital learning, and learning innovation. The role requires strong people leadership, strategic capability planning, quality governance, digital learning expertise, and cross-functional collaboration.
Key Responsibilities:
- Lead, coach, and develop a team of Training Managers, a Digital Learning Manager, and a Quality Manager.
- Define resourcing requirements aligned to strategic priorities and advocate for the investment needed.
- Partner with Customer Success & Services leaders to identify capability gaps and learning priorities.
- Oversee the end-to-end learning solution design process, ensuring programs are aligned to measurable performance outcomes.
- Own the learning KPIs and quality reporting framework, using data to continuously improve training effectiveness.
- Improve, govern, and embed a robust quality assurance and compliance framework.
- Lead the evolution of the learning ecosystem toward digital-first delivery.
- Manage and optimize learning technologies, platforms, and content provider relationships.
- Champion learning innovation by identifying, piloting, and scaling AI-enabled learning tools.
Requirements:
- Significant experience in a senior Training, Quality Management, Learning Quality, or Learning & Development leadership role.
- Proven experience managing managers or leading multi-disciplinary teams.
- Strong track record of designing, delivering, and improving impactful training programs.
- Deep expertise in quality assurance frameworks and compliance management.
- Demonstrated experience leading digital learning transformation.
- Practical experience deploying, evaluating, or scaling AI-enabled learning tools.
Benefits:
- Hybrid Work Model: 2-3 days a week in the office.
- Flexibility & Work-Life Balance: Flexible work arrangements and supportive workplace policies.
- Career Development and Growth: Culture of continuous learning and skill development.
- Industry Competitive Benefits: Comprehensive benefit plans, including flexible vacation and retirement savings.
- Social Impact: Opportunities for community involvement and volunteer days.