Description
At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
As a Talent Development Operations & Program Specialist you will play a key role in shaping the employee experience at Braze. You will be instrumental in the end-to-end program management of our global New Hire Onboarding Program, ensuring new employees feel welcomed, informed, and connected with critical information, from day one.
Core Responsibilities:
- Own day-to-day logistics, scheduling, facilitator coordination, and primary point-of-contact support for global new hire onboarding across AMER, EMEA, LATAM, and APAC
- Confidently facilitate foundational onboarding sessions, both virtually and in-person, to welcome and orient new employees
- Maintain onboarding platform content and support the long-term roadmap to transition onboarding into a more automated, dynamic experience
- Serve as the primary point of contact for new hires and hiring managers during the onboarding journey
- Manage and maintain all onboarding program materials and platforms
- Collect and analyze new hire feedback and program data to identify areas for improvement
- Propose and help implement minor program adjustments to continuously enhance the onboarding experience
Program Portfolio Operations & Cohort Tracking:
- Manage participant enrollment, calendar coordination, completions, project tracking, and communications across the full suite of talent programs
- Coordinate vendor schedules, room setups, and materials for global learning events
Systems Administration & Triage:
- Execute front-end LMS/LXP administrative tasks
- Manage Jira ticket triage and team workflow updates under guidance from the Lead Capability Architect
Data Collection & Continuous Improvement:
- Administer evaluation surveys, collect participant feedback, and assemble baseline analytics across programs to identify operational improvements
Financial & Vendor Administration:
- Administer tuition reimbursement, learning stipends, purchase orders, vendor invoices, and contract processing
You’re a motivated, detail-oriented, and highly organized person who is excited to join a fast-paced and scaling company!
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $67,000 and $81,000/year with an expected On Target Earnings (OTE) between $74,000 and $90,000/year.