Description
At Braze, we're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
As a Talent Development Operations & Program Specialist you will play a key role in shaping the employee experience at Braze. You will be instrumental in the end-to-end program management of our global New Hire Onboarding Program, ensuring new employees feel welcomed, informed, and connected with critical information, from day one.
Core Responsibilities:
- Global Onboarding Administration & Facilitation: Own day-to-day logistics, scheduling, facilitator coordination, and primary point-of-contact support for global new hire onboarding across AMER, EMEA, LATAM, and APAC. Confidently facilitate foundational onboarding sessions, both virtually and in-person, to welcome and orient new employees.
- Program Portfolio Operations & Cohort Tracking: Manage participant enrollment, calendar coordination, completions, project tracking, and communications across the full suite of talent programs.
- Systems Administration & Triage: Execute front-end LMS/LXP administrative tasks, manage Jira ticket triage and team workflow updates.
- Data Collection & Continuous Improvement: Administer evaluation surveys, collect participant feedback, and assemble baseline analytics across programs to identify operational improvements.
- Financial & Vendor Administration: Administer tuition reimbursement, learning stipends, purchase orders, vendor invoices, and contract processing.
You’re a motivated, detail-oriented, and highly organized person who is excited to join a fast-paced and scaling company! Specifically, you have:
- 1-3 yrs of professional experience
- Familiarity in using learning management systems, HR systems, such as Workday and Greenhouse, and other related software
- Executive presence to represent Talent Development with professionalism, confidence, and personality through virtual/in-person facilitation
- Strong analytical and problem-solving abilities to assess training needs and measure training effectiveness via data management tools
- Ability to work effectively in a team-based, collaborative environment while also working autonomously and taking ownership of projects
- Experience with event/cohort management, global scheduling across time zones, and process documentation
- A strong customer service mindset when working with cross-functional stakeholders such as new hires, leaders, or vendors.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $67,000 and $81,000/year with an expected On Target Earnings (OTE) between $74,000 and $90,000/year (including bonus or commission).
Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®.