Description
This is a high-impact opportunity to lead two of Salesforce's most strategic recruiting programs, with a primary focus on the APAC and Japan regions.
As the Senior Program Manager for these two programs, you'll run day-to-day operations and support regional strategy across APAC and Japan.
Responsibilities:
Employee Referral Program
- Champion the Employee Referral Program across APAC and Japan by designing education initiatives and promotional campaigns that grow high-quality referral pipelines in priority business areas
- Manage program branding and communications across Slack, Quip, and email, and handle case intake and resolution for referral inquiries
- Present at new hire orientations, train team members on program operations, and monitor program data to guide promotional strategies and audit service-level agreement (SLA) compliance
- Oversee the referral bonus payout lifecycle, auditing transactions for accurate payouts and alignment with Payroll SLAs
Insiders Program
- Own end-to-end operational workflows and intake systems for the Insiders Program, establishing escalation protocols and resolution standards to deliver a strong, candidate-centered experience
- Recruit, onboard, and train employee Insiders, building enablement resources that help employees represent Salesforce culture authentically
- Design and run multi-channel communication campaigns across Slack, email, and internal portals to drive Insider engagement and keep stakeholders aligned
- Build reporting frameworks to track participation, match quality, and candidate sentiment, and use that data to guide process improvements
Required Qualifications:
- 6+ years of program management experience in HR, recruiting operations, or talent acquisition, including leading strategic, scalable talent programs
- Fluent in written and spoken English and Japanese to support APAC/Japan stakeholders and local teams
- Demonstrated ability to independently lead complex, cross-functional workstreams, managing multiple priorities with strong attention to detail
- Experience building performance metrics frameworks and using data tools (e.g., Excel, Google Sheets, Tableau) to inform program decisions
Preferred Qualifications:
- A proactive, solutions-oriented approach focused on continuous process improvement, operational excellence, and delivering a strong candidate and employee experience
- Strong written and verbal communication skills, with a track record of influencing cross-functional partners and senior leadership without direct authority
- Comfortable adapting to shifting priorities in a fast-paced, ambiguous environment, balancing competing high-impact priorities effectively
- Hands-on experience with recruiting platforms (e.g., Workday) or CRM tools (e.g., Salesforce)
Benefits:
- Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best