Description
Square is looking for a Product Specialist Manager to lead a team of specialists focused on helping sellers understand, adopt, and get more value from Square's growing product ecosystem.
As a Product Specialist Manager, you'll lead and develop a team of specialists, deploy their expertise against our highest-priority seller and product opportunities, and help strengthen product knowledge across the broader sales organization.
Responsibilities
Lead a High-Performing Product Specialist Team
- Lead, coach, and develop a team of Product Specialists supporting Account Executives, Account Managers, and their sellers.
- Build deep product expertise alongside strong consultative and customer engagement skills.
- Establish clear priorities and operating rhythms to ensure specialist resources are deployed against the highest-impact opportunities.
- Foster a culture of ownership, customer focus, collaboration, and continuous improvement.
- Manage team performance, development, capacity, and engagement.
Support Strategic Seller Opportunities & Product Adoption
- Partner with Account Executives and Account Managers on high-value and complex opportunities where specialized product expertise can improve seller outcomes.
- Coach specialists through discovery, product positioning, solution design, objection handling, and complex product conversations.
- Engage directly with sellers when additional product expertise or leadership can help advance an opportunity.
- Help sellers understand how Square's products can address their business needs and unlock greater value from the Square ecosystem.
- Support GTM and Product priorities by deploying specialist expertise toward strategic and underpenetrated products.
Scale Product Expertise Across Sales
- Increase product knowledge and confidence across Account Executives, Account Managers, and other frontline teams.
- Partner with Enablement, Product, and Marketing to develop product guidance, playbooks, messaging, training, and other resources.
- Identify recurring knowledge gaps and seller objections and translate them into scalable enablement opportunities.
- Develop repeatable approaches that allow frontline teams to independently navigate more product conversations over time.
Connect Seller Insights to Product & GTM
- Serve as a strong feedback loop between sellers, frontline sales teams, and Product.
- Surface recurring seller needs, product gaps, objections, and adoption barriers.
- Partner across Product, Sales, Marketing, GTM Strategy & Operations, Data Science, and Enablement to improve product commercialization and seller experience.
- Use seller, product, and performance insights to continuously improve how specialist resources are prioritized and deployed.
Requirements
- 7+ years of experience in B2B sales, account management, product specialization, solution consulting, fintech, SaaS, payments, or another complex customer-facing environment, including experience leading and developing teams.
- Experience supporting complex products or solutions that require consultative discovery and deep product expertise.
- Strong people leadership skills with a track record of coaching and developing high-performing teams.
- Demonstrated ability to partner effectively with Account Executives and Account Managers in a specialist, overlay, or consultative model.
- Strong customer and commercial instincts with the ability to connect seller needs to product capabilities and business value.
- Ability to translate complex product capabilities into clear, compelling customer conversations.
- Experience partnering cross-functionally across Sales, Product, Marketing, Operations, and Enablement.
- Strong communication and influencing skills with the ability to turn frontline insights into actionable recommendations.