Description
We are seeking a Member Success Manager to join our Community Team in Manhattan Beach, California. As a Member Success Manager, you will play a critical role in driving revenue and growth, fostering a vibrant environment, and personifying Kiln's Core Values.
The ideal candidate will be a creative connector, growth catalyst, relationship architect, seamless onboardener, local networking expert, and multi-faceted professional. You will lead event sales and membership, drive account growth, cultivate community collisions, oversee onboarding, make strategic decisions, and support events and marketing.
Responsibilities:
- Lead Event Sales & Membership: Execute tours, communicate the Kiln value proposition, and manage the full sales cycle
- Drive Account Growth: Grow existing member accounts through proactive quarterly meetings, upselling, and term renewal conversations
- Cultivate Community "Collisions": Develop initiatives designed to foster connections
- Oversee Onboarding: Manage the entire new member experience
- Strategic Decision Making: Hold authority for member pricing, discounts, and local sales strategies
- Support Events & Marketing: Ideate and execute strategic networking opportunities
Requirements:
- 3–6 years of experience in sales, partnerships, business development, hospitality, or community management
- A strong local network within the business and tech community
- Proven track record in account management, pricing decisions, and growth initiatives
- Exceptional organizational and multitasking skills
- Strong verbal and written communication skills
- Experience overseeing or mentoring team members and executing at a strategic level
- Proficiency in modern SaaS platforms, including Google Suite, Hubspot, and other CRM management
Benefits:
- $65,000 + Bonus Opportunity