Description
As a Senior Market Manager at Airbnb, you will play a critical role in ensuring the health and expansion of our supply in your assigned territory. This will involve managing individual hotel and/or chain accounts and supply acquisition of high-quality inventory. You will build the Hotel category's market presence in your assigned territory and collaborate with other teams as the local in-market expert.
Your responsibilities will include partnering, strategizing, and running daily operations directly with hotels and ensuring that HotelTonight and Airbnb always have the best inventory and deals available for our guests. You will promote best practice sharing, team collaboration, and strategic thinking through leading by example. You will help resolve challenges and ensure that partners feel valued and supported by our platforms.
In this role, you will be responsible for growing and supporting this business. You will meet and exceed OKRs by owning the performance and success of the hotels within your portfolio. You will operate autonomously to secure more inventory and create & implement strategic tactics to ensure your hotel & serviced apartment partners are successful in your markets, driving maximum business impact.
You will drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance. You will present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes. You will leverage an intimate knowledge of your market to be the 'go-to' source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.).
You will act as a mentor & player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving. You will confidently sell to and build strong relationships with senior-level hotel executives. You will passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel & serviced apartment partners.
You will collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives & implement innovative ideas in the mobile travel space.