GrabFood, a food delivery platform in Southeast Asia, is looking for an Associate, Key Account Management - Expansion to join our team.

You will manage our merchant partners, ensuring their success on the GrabFood platform, and report to Manager, Key Account Management - Expansion.

The Critical Tasks You Will Perform:

Manage a portfolio of important merchants with a focus on building lasting relationships and increasing profitability/revenue.
Communicate with important merchants for merchant-funded promo programs, partnerships, new products, and new features.
Identify bottlenecks and potential issues related to merchant operations and provide solutions to these issues.
Improve growth of important accounts by analyzing data and developing plans to increase profitability/revenues aligned with country targets.
Implement business improvement projects to create value for both merchants and Grab.
Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
Work across departments to tailor merchant-specific needs, such as customized reporting, marketing support, and integrations, and lead by collaborating with merchants and operations teams.
Stay updated on industry trends, new technologies and changing consumer preferences in F&B.
Gather feedback and look for ways to improve skills and performance in the role.
Coordinate with the merchant and departments to further develop services within the Grab ecosystem, including omnichannel, GrabMart..

QUALIFICATIONS:

Bachelor's degree in Business Administration, Marketing, or a related field.
2 years' experience in account management, business development, partnerships, or an equivalent role.
Experience with the food delivery industry and e-commerce market trends.
Experience establishing communication and engagement with prospects.
Experience working in the food delivery or e-commerce industry.

Life at Grab:

Associate, Key Account Management - Expansion

Skills