Description
The Access Control Specialist serves as the first point of contact for employees, visitors, and contractors entering company facilities. This position ensures a positive guest experience while maintaining a secure environment through effective access control procedures, professional communication, and adherence to company security protocols.
This position will be located at Southern Company Gas HQ- 725 W. Peachtree Street, Atlanta, GA 30308.
Responsibilities: Greet and assist all guests, employees, and vendors in a courteous and professional manner. Verify identification and authorization for facility access in accordance with established security policies. Issue and manage visitor and contractor badges, ensuring accurate logging and recordkeeping. Coordinate with security officers, reception, and facilities personnel to ensure efficient visitor flow. Provide information, directions, and assistance to guests and employees as needed. Handle incoming calls and inquiries related to visitor scheduling or access permissions. Support the onboarding process for new employees by facilitating ID badge issuance and access provisioning. Prepare daily logs, visitor reports, and incident documentation as required. Participate in regular security and customer service training programs.
Qualifications: High school diploma or GED required; some college coursework preferred. 1–3 years of experience in customer service, front desk, or security/access control roles.
Skills and Abilities: Strong interpersonal and communication skills. Ability to maintain professionalism and composure in stressful situations. Familiarity with access control and visitor management systems preferred. Proficient in Microsoft Office and basic computer applications. Must demonstrate integrity, reliability, and attention to detail.
Behavioural Attributes: Models all aspects of Our Values. Understands broad implications of decisions and work activities, determines steps needed to achieve goals, exhibits a high degree of initiative and personal responsibility. Detailed, positive motivator, dependable, flexible, customer focused, team player, intelligent risk-taker, and results oriented.