Account Executive (Existing Business), Commercial

Job Title: Account Executive (Existing Business), Commercial

We're looking for a skilled Account Executive to join our team in San Francisco. As a key member of our sales organization, you will be responsible for building relationships with our small business customers, driving revenue growth, and ensuring customer retention.

What You'll Be Doing:

• Building relationships with Intercom's small business customers to ensure revenue growth and customer retention
• Working with current customers to understand their business pains and providing solutions based on our platform to alleviate them
• Developing strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieving business goals
• Developing advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborating with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Tracking and reporting all key metrics related to customer growth, retention, and Intercom product usage growth

What You Need:

• 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)
• 1+ years selling SaaS products
• Experience managing procurement processes
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication skills
• Comfortable and energized operating and problem-solving in a fast-moving organization

Benefits:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

OTE Range: $147,670 - $190,650

Policies:

• Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
• We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.