Business Analyst

We are seeking an experienced Business Analyst to join our Operations and Shared Services team. As a Business Analyst, you will provide core banking support, deliver excellent customer service, and ensure that areas of operational risks are identified, monitored and escalated effectively to enable business continuity.

Key responsibilities include:

• Providing core banking support covering core banking control maintenance functions, Help Desk functions and data extraction functions or other activities assigned by team leader.
• Delivering excellent customer service to internal customers.
• Delivering an efficient, high quality service within SLA and ensuring that areas of operational risks are identified, monitored and escalated effectively to enable business continuity.

To be successful in the role, you should meet the following requirements:

• Ability to self-direct and self-motivate in an ever-changing environment.
• Ability to understand and follow Group risk management policies.
• 2-3 years’ experience in core banking systems and excellent internal/external customer service.
• Experience in project work.
• Experience in working in system projects.
• Ability to learn new systems within a short period of time.
• Proven team player.

You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.