Description
We are looking for a full-time customer service representative to join our team at Coolblue. As a customer service representative, you will work from your own home office and provide excellent service to our customers via phone, email, and social media.
Your main tasks will include:
- Exceeding customer expectations
- Providing product advice and answering customer questions
- Resolving customer problems in your own way
- Working flexibly to ensure you can balance your work and personal life
In return, we offer:
- A market-competitive salary
- A monthly allowance of up to €45 for internet and coffee expenses
- Meal vouchers, eco-checks, and a hospitalization insurance
- 20 vacation days and 12 ADV days per year
- A flexible schedule to plan your shifts around your needs
- All necessary equipment to set up your home office
- Guidance and opportunities for development
- A friendly team to support you in your role
Requirements:
- Fluent Dutch speaking and writing skills
- Stress resistance and ability to handle customer complaints
- Living within 90 minutes of Antwerpen Berchem
- At least 1 year of customer contact experience
- Flexibility during the week, especially on Mondays or Fridays
- Availability on Saturdays during weekends