Description
As a Customer Service Representative for Energy at Coolblue, you will assist customers via phone and email, answering questions about their energy contracts, bills, and consumption. You will work in a hybrid setup, splitting your time between our new office in Utrecht and remote work. The maximum travel time to the office is 45 minutes by public transport.
You will have the opportunity to develop yourself, learn about the energy market, and grow within the organization. Possible career paths include roles such as Finance Officer, Backoffice Officer, or Account Manager.
Your responsibilities will include:
- Responding to customer inquiries via phone and email
- Providing solutions to customer complaints and issues
- Answering questions about energy contracts, bills, payment terms, consumption, and meter readings
- Continuously developing yourself and learning about the energy market
We offer:
- A starting salary of €14.45 gross per hour
- A monthly allowance of up to €45 net for being easily accessible while working from home
- Career growth opportunities
- 8% holiday pay, pension plan, and 25 vacation days based on a full-time contract
- All necessary equipment for a comfortable home workspace, including a laptop, desk, monitor, and chair
- Enjoying prepared lunches with colleagues at the office
- Social events, team outings, and pub quizzes to get to know your colleagues better
Requirements:
- Fluent Dutch speaking and writing skills for effective communication with customers
- Minimum age of 18 on your first working day
- Availability of 20-40 hours per week
- Ability to work one weekend day every two weeks
- Completion of a 2-week full-time training program during the onboarding process