Description
As a full-time customer service employee at Coolblue, you will work with customers to find solutions to their problems.
Your tasks will include:
- Listening carefully to customers and asking the right questions to find the best solution
- Working via chat and phone, communicating effectively and multitasking
- Handling difficult customer questions and resistance
In return, you will receive:
- A salary of €14.71 per hour
- A monthly allowance of up to €45 for a fast internet connection and coffee
- 8% holiday pay, pension build-up, and 29 days of holiday leave per year for full-time employees
- A great working atmosphere, with regular team events and activities
- A top-notch home workspace, including a desk chair, laptop, monitor, and blue lights
- Flexible shifts of 4-8 hours per day, with at least two day shifts per week
- Guidance and support on the job, with plenty of opportunities for development and growth
- A job with prospects for advancement, such as team leader, back-office specialist, or other roles within Coolblue
Requirements:
- Fluent Dutch speaking and writing skills
- At least 18 years old
- Availability for 24, 28, 32, or 40 hours per week, with at least two days between 14:00 and 18:00
- Availability every other Friday afternoon or Saturday
- Ability to be at Rotterdam Centraal within 90 minutes, for occasional office work
- Willingness to participate in the full-time induction programme, Monday to Friday, 09:00-17:30