Description
As a Customer Service Representative for Energy at Coolblue, you will assist customers via phone and email with questions about their energy contracts, bills, and consumption. You will work in a hybrid setup, splitting your time between home and our new office in Utrecht.
Responsibilities:
- Answer customer inquiries regarding energy contracts, bills, payment terms, consumption, and meter readings
- Develop yourself and learn about the energy market to grow within the organization
Requirements:
- Good communication skills in Dutch
- Availability of 20-40 hours per week
- Ability to work 1 weekend day every 2 weeks
- Registration in the FAD register
Benefits:
- Salary of €14.45 per hour gross
- Monthly allowance of up to €45 for being reachable while working from home
- Opportunities for growth and development within the organization
- 8% holiday pay, pension plan, and 25 vacation days per year (based on full-time contract)
- Equipment for a comfortable home workspace
- Enjoyable office environment with colleagues, including free lunches and social events