Description
We are seeking a Market Manager to join our Supply Team in London. As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of hosts in your assigned territory.
You will manage a portfolio of accounts, building strong relationships, helping them optimise their listings, improve pricing strategies, and enhance their overall success on Airbnb.
Key responsibilities include:
- Building and managing professional host account relationships within the UK
- Directly managing accounts to meet and exceed quarterly/annual sales goals
- Analysing data and utilising data-driven recommendations to identify and action on strategic opportunities in your region
- Prospecting and onboarding new, high-quality supply in your assigned geography
- Maintaining a baseline understanding of the technical integration of various software partners
- Representing Airbnb in external meetings with Professional Hosts
- Educating clients on all significant product changes and cascading feedback on product and policy to relevant internal stakeholders
- Holding regular optimisation calls and business reviews with clients
- Developing strong and long-lasting partnerships
- Developing deep knowledge of your assigned geographic markets and becoming the go-to source for all information relating to local trends and market dynamics
- Responding to and delivering exceptional service to your professional hosts in a timely and efficient manner
- Working cross-functionally with public policy, legal, communication, and customer support teams
- Engaging an entrepreneurial mindset to autonomously design, develop, and execute bespoke engagement initiatives for the assigned territory
- Supporting host community programs in your region
Requirements:
- 5+ years of experience in account management, partner support, and/or sales
- 2+ years of experience in the hospitality/travel industry is a plus
- Proven track record of effectively working a leads pipeline and/or a book of business
- Proficient in using CRM software, specifically in working with leads, opportunities, and other core objects
- Excellent communication and presentation skills
- Proficient quantitative skills and proven ability to interpret and apply data
- Strong time management and prioritisation skills
- Ability to work at both strategic and tactical levels
- Passion for Airbnb, travel, and the sharing economy
- Being an Airbnb host is a plus
- Proven experience working cross-functionally
- Charismatic self-starter who is resourceful and self-sufficient