Description
We're seeking a Senior Support Engineer to join our Support team in South Korea. As a Senior Support Engineer, you will provide expert-level service to our APJ customers, ensuring technical customer issues are serviced within our contractual SLA and managed to resolution.
You will document and share your knowledge with the rest of the organization and our customers using Knowledge Centered-Services (KCS) methodology. You will also have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.
To be successful in this role, you will need to work across multi-cultural and geographically distributed teams. You will have 3+ years of proven experience in Technical Support in a Software business, a technical background in fields like Information Technology, Network Engineering, Software Engineering, and a 'Customer First' mindset.
You will be a team player, able to work in a fast-paced environment with a positive and adaptable approach. You will have knowledge of databases (SQL / No SQL) or search software technologies, experience with SaaS and/or Distributed systems, experience with Linux/Unix, experience with APIs, familiarity with Knowledge Centered-Services (KCS), and highly collaborative.
Native Korean language skills and professional working proficiency in English are required, as well as effective verbal and written communication skills.