Description
The Ibis Issy-les-Moulineaux 'Val de Seine' hotel is located near the Seine Musicale, Île de St Germain, and Paris Expo Porte de Versailles. It has 164 comfortable and air-conditioned rooms with free WiFi, a restaurant open for lunch and dinner, 4 seminar rooms, and private parking.
Joining our teams means adhering to our values: customer passion, sustainable performance, conquest spirit, innovation, trust, and respect.
Mission/ Main Responsibilities:
- Provide a warm, efficient, and quality welcome to guests
- Perform computer and administrative procedures related to check-in/check-out on the Opera Cloud system
- Verify client guarantees and reservations
- Ensure follow-up of client stays by communicating important information to colleagues and superiors and verifying guarantees
- Respond to phone calls and take reservations occasionally
- Respond to client requests and ensure their follow-up to guarantee satisfaction
- Inform clients about tourist information
- Realize various projects assigned by hierarchy
- Apply procedures and policies defined by the brand and hotel
- Embody the Heartist spirit in interactions with clients
Commercial / Sales:
- Know the services offered by the hotel, inform clients upon request, and encourage them to use them
Management:
- Manage, verify, and control a personal cash register
- Ensure data security
- Be responsible for the establishment at night
- Close and report daily
- Control turnover and takings and report any discrepancies or errors
Cross-functional Management:
- Work closely with hotel services
- Prepare information for different services to optimize each service opening
Hygiene / Safety / Environment:
- Ensure the cleanliness of the workspace and proper functioning of equipment
- Know and apply evacuation procedures in case of fire
- Know and apply the 'Clef Verte' program policy
- Apply safety rules when welcoming clients, especially those with disabilities
Qualifications:
- Mastery of English and another language according to hotel needs
- Customer service and welcome spirit
- Passion for the client
- Excellent interpersonal and communication skills (internal and client-facing)
- Organisation and rigor
- Flexibility and versatility
Additional Information:
- Permanent contract with 39 hours per week
- Mutual insurance
- 13th month after one year of seniority