Description
We are seeking a passionate Receptionist to join our team at Le Saint-Gervais Hotel & Spa – Handwritten Collection in Saint-Gervais-les-Bains. As a key player in the hotel's operations, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Responsibilities:
- Offer warm, personalized, and professional welcome to all guests, adhering to Accor standards.
- Manage guest arrivals and departures, coordinating with other departments to ensure smooth transitions.
- Handle phone calls, respond to requests, and process reservations efficiently.
- Organize spa, restaurant, and other hotel service reservations.
- Create memorable experiences to foster guest loyalty.
- Resolve complaints and delicate situations with tact and professionalism.
- Utilize Opera Cloud software and Accor tools for daily administrative tasks.
- Collaborate closely with hotel departments to maintain harmony.
Requirements:
- Minimum 2 years of experience in hotel reception.
- Excellent customer service and interpersonal skills.
- Impeccable presentation and attention to detail.
- Strong communication and teamwork abilities.
- Flexibility, adaptability, and autonomy.
- Proficiency in Microsoft Office and hotel software.
- Fluency in English (international clientele).
- Experience within Accor group is an asset.
What we offer:
- Full-time contract.
- 39 working hours per week.
- Two consecutive days off.
- One meal provided per working day.
- Professional and friendly work environment.
- Opportunities for growth within Accor.
- Discounts at partner establishments.
- Performance-based bonuses.
- Company mutual insurance.