Description
Join an Accor hotel, where you can make a positive impact on our customers, colleagues, and the planet.
As a Receptionist, you will be the first point of contact for our customers and play a key role in creating a memorable experience.
Your main responsibilities:
- Provide excellent customer service from arrival to departure
- Ensure administrative procedures don't compromise customer relationships
- Anticipate and meet customer needs
- Represent the hotel brand and image
Technical skills and operations:
- Manage check-in and check-out processes
- Inform customers about hotel conditions, formalities, and services
- Handle phone calls and communicate with other departments
- Ensure availability of necessary documents, products, and supplies
Commercial and sales:
- Promote hotel services to optimize sales
- Apply pricing policy to optimize revenue
- Enhance loyalty programs and adapt communication to customer needs
Management:
- Respect billing and payment procedures
- Manage cash handling
- Edit accounting and statistical information
Hygiene, safety, and environment:
- Maintain a clean workspace
- Know and apply hotel safety rules
- Ensure asset and personnel safety
- Implement quality and environmental certifications
Qualifications:
- Autonomous and organized with excellent communication skills
- Team player with energy and dynamism
- Language skills, particularly English, are desirable