Description
In this position, you will lead dealer audit activities with a primary focus on the Americas region. This role is critical to driving marketing program effectiveness and efficiency and customer satisfaction through robust risk assessment, high-quality audit execution, and effective team management.
Responsibilities: Implement a comprehensive risk assessment to identify dealers for audit, determining whether audits should be conducted remotely or on-site. Drive high-quality execution (accurate, clear, timely) of dealer audits across the Americas region, adhering to established professional standards and procedures. Manage and prioritize the regional audit schedules, workload allocation, resource planning and logistics for all assigned audits. Oversee regional dealer self-assessment processes, reviewing results and integrating findings into overall audit planning. Engage directly with dealers as necessary to address complex issues, present audit findings, and facilitate effective remediation plans. Lead, mentor and develop a high-performing team of audit professionals, day-to-day administration of the team, including performance management and fostering a culture of collaboration, accountability, and continuous improvement. Engage with third-party agencies providing contract auditor support for audit activities, ensuring compliance, and effective utilization of resources. Maintain robust performance dashboards to track key audit metrics, team productivity, and regional compliance, providing actionable insights to leadership. Lead global audit projects, collaborating with peers and stakeholders to implement best practices and standardize processes worldwide. Analyse audit findings to develop themes and insights to improve marketing program design. Actively engage with stakeholders, including regional leadership, marketing management and other functions, to communicate audit findings, discuss risks, and ensure alignment on strategic objectives.