Réceptionniste

Join a hotel within the Accor network, a leading hospitality group with a diverse portfolio of brands and properties.

We are seeking a dynamic and welcoming Receptionist to join our team on a full-time basis, working 39 hours per week. As the first point of contact for our guests, you will play a vital role in creating a memorable experience.

Responsibilities:

• Welcome guests upon arrival and escort them during their departure
• Manage reservations and information requests via phone and in person
• Ensure the smooth operation of the telephone switchboard and respond to incoming calls
• Provide information on hotel services and local attractions
• Handle special guest requests and resolve any issues that may arise
• Perform administrative tasks related to reception, such as guest registration and check-out procedures
• Collaborate with other departments to ensure seamless and efficient service delivery

Qualifications:

• Prior experience in hospitality or a similar role is desirable
• Excellent customer service skills with a positive attitude
• Strong telephone manner and ability to multitask
• Fluency in French and English, with proficiency in additional languages being an asset
• Strong organisational skills, attention to detail, and ability to work under pressure
• Effective interpersonal skills and ability to work as part of a team

Benefits:

• 187€ food allowance
• 13th month salary after one year
• Complementary meals provided by the hotel
• Accor employee card
• 50% reimbursement of daily transportation costs