Head of EMEA Partner Success

Job Description

You will build Partner Success for EMEA at Anthropic from scratch. This includes hiring your first EMEA partner success managers, defining how they run their regional books, and personally carrying a portfolio of EMEA managed partners as your reference implementation.

Responsibilities

• Build and lead the EMEA Partner Success team
• Hire your first EMEA partner success managers and define how they run their regional books
• Personally carry a portfolio of EMEA managed partners as your reference implementation
• Decide which EMEA partners get the team's attention and design the criteria for entry into and graduation from the EMEA managed portfolio across countries, verticals, and partner archetypes
• Adapt the team's engagement model to EMEA conditions
• Run the Partner QBR cadence with every EMEA managed partner in your book
• Drive scalable enablement across the EMEA managed partner book
• Drive adoption, retention, and expansion across the joint EMEA customer book
• Drive industry specialization across the EMEA managed partner book
• Steward co-investment funding decisions for EMEA engagements
• Interlock with Anthropic's EMEA direct sales field, with Customer Success Managers on the customer-side health of joint accounts, and with the EMEA alliances organization that owns the executive relationship with strategic partners in the region
• Partner with the global Head of Partner Success on cross-regional consistency and on evolving the team's playbooks
• Instrument the EMEA managed partner portfolio

How Partner Success fits alongside other Anthropic teams

Partner Account Managers own the primary relationship with each partner, Partner Sales sits with our direct sales field at deal time, and Partner Success picks up after the deal closes.

You may be a good fit if you have

• Seven to ten years of experience working with consulting and systems integration partners in EMEA
• Built or scaled a partner-facing team in Europe before
• Deep understanding of how partner success works in a usage-based business
• Direct working knowledge of the European systems integrator landscape
• Strong commercial instincts on partner selection