Description
We're looking for a Customer Engagement Manager to join our team. As a Customer Engagement Manager, you will play a key role in creating communication experiences that foster customer loyalty and increase product awareness and adoption. You will be responsible for developing and delivering compelling communications across a channel mix that includes email, mobile notifications, and in-app messaging. You'll work autonomously to brief, design, build, execute, and analyse campaigns. You'll take the lead on communications supporting large-scale campaigns driven by product and marketing initiatives. You will also be instrumental in spearheading the development of our automated customer journeys.
Whether it's early life, retention, or re-engagement, your expertise will be required to meticulously analyse customer behavioural data, identifying opportunities to integrate communication flows that yield measurable outcomes and significant business value. We welcome a test-and-learn curious mindset, and you should always be on the lookout for how we can improve our communications through tech and industry innovation, or through new ways to effectively communicate with our customers.
We are a regulated bank and with that comes great responsibility. You must have a strong eye for detail and an understanding of processes that need to be followed. That being said, we don't want to feel like 'any other bank', we want everything we put in front of customers to feel relevant, timely, and help them be good with money.