Description
Join HSBC and experience the possibilities. As a Business Development Associate, you will provide service and sales excellence in identifying and meeting the needs of WPB customers to meet and exceed business sales targets. You will also provide critical support to the sales team to achieve sales excellence, manage dealership incentives, and generate trends/analysis/key statistics/reports/data to improve overall efficiency, productivity, and effectiveness of Mobile Sales.
Provide excellent customer services by supporting the RBWM business with account enquiries and ongoing account maintenance. Act as a customer interface with Service Delivery and ensure that customers' needs are met by executing facilities efficiently and accurately.
Operational Excellence: Assist line managers to highlight process deficiencies and recommendations. Contribute to identifying work improvements to automate, centralize, and migrate to ensure high efficiency in servicing customers. Eliminate non-value-added work without increasing risk to the bank.
Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by remaining compliant with and ensuring awareness of Audit and Group requirements and other internal guidelines.
Qualifications:
- Min diploma holder with 1 year work experience in a relevant field
- Independent worker with the ability to multitask, work under pressure, and meet tight deadlines
- Good time management
- Excellent customer service orientation
- Good communication skill
- Strong capacity to handle details and workflow processes efficiently and effectively
- Strong competency in Microsoft Office (esp word and excel)
- Fluent in Vietnamese. Having bilingual capability (English/Mandarin) will have an added advantage