Operations Coordinator/Allocator

Operations Coordinator/Allocator ### Job Description The Operations Co-ordinators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks for arriving and departing passengers within the defined time frames, utilizing the Inform tool to meet the agreed SLA’s. ### Main Duties & Responsibilities - Allocate resources to arrival and departing flight tasks to ensure the agreed SLA’s are met using the Inform tool. - Monitor and capture the information of each passenger’s journey - Assist the Duty Manager with ensuring adequate staffing levels are met. - Keep the Duty Manager informed of any potential delays or problems that may arise to prompt mitigation. - Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet required service standards. - Ensure customer requests are met. - Receive and respond to telephone enquiries from employees and customers in a professional manner. - Liaise with all airline staff and handling agents. - Provide detailed reports on accidents and incidents. - Brief staff on relevant operational matters. - Identify operational challenges and produce a plan to respond. - Ensure a fair and consistent approach to employees when allocating work. - Ensure employees are working appropriately and in a timely manner. ### Person Specification - Strong communication and influencing skills - Management or supervisional experience - Customer service experience - Strong IT and programme operational skills - Aviation Experience - Multi-lingual ### Essential Criteria for an Airside Pass - To be considered for the role, you will need to provide the following: - Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified) - Valid photographic proof of identity e.g. passport or driving licence - Valid Visa/Proof of right to work for non UK and out of EU nationals - Proof of National Insurance No. (or evidence that you have applied for one) - Proof of identity and address (Utility bill, bank statement, etc.) - Acceptance of and willingness to undergo a Criminal Record Check (CRC)\* and Airside Security Clearance - Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin ### Benefits We’re proud to offer a great range of benefits including: - 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home - Mental Health support and Life Event Counseling - Get Fit Programme - Financial and legal support - Cycle to work scheme - Access Perks at Work, our innovative employee app where you can find: - Perks: discounts, gift cards, cashback, and exclusive offers - Life: Search for resources and tools on topics ranging from family and life to health, money and work - Support: Online chat or telephone service for urgent support in a crisis