Stage Commercial & Opérationnel (H/F/X)

We are seeking a 6-month Commercial & Operational Intern to join our team at the Novotel Paris Gare de Lyon, a 4-star hotel located at the foot of the Gare de Lyon.

As an intern, you will work closely with our team to ensure seamless customer experiences, participate in commercial activities, and contribute to event planning.

Key Responsibilities:

• Client Relations & Operations:
• Welcome and support clients throughout their stay.
• Listen to their needs and respond to their requests in collaboration with relevant teams.
• Monitor client satisfaction and manage any complaints.
• Facilitate communication between different hotel services.
• Track arrivals and departures to guarantee high-quality client experiences.

• Commercial & Events:
• Help build loyalty among business clients, groups, and seminar attendees.
• Assist in preparing and organizing professional events.
• Support event organizers and monitor events on-site.
• Create and update commercial and communication materials.
• Conduct market research and competitor analysis.
• Assist the team with daily commercial actions and projects.

Requirements:

• Currently pursuing a degree in Hospitality, Tourism, Business, or Management (Bac+4/5).
• Strong interpersonal skills and ability to interact with diverse international clientele.
• Organized, proactive, and adaptable.
• Team player with a degree of autonomy.
• Curious and dynamic with a willingness to propose new ideas.
• Proficient in English (spoken and written); knowledge of a third language is an asset.
• Familiarity with office software (Word, Excel, PowerPoint).

Why Join Us?

• A versatile internship offering exposure to operational and commercial aspects of the hospitality industry.
• Immersion in a 4-star hotel environment with an international clientele.
• Varied and concrete tasks with increasing autonomy.
• A dynamic team available to guide and share their experience.
• A work environment where teamwork and client satisfaction are paramount.