Senior Sales Operations Associate - Enterprise

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale , unleashing the potential of businesses and people.

Due to our continued growth, we are seeking a seasoned Sales Strategy and Operations professional to join our team. In this role, you will define and scale operational best practices, support sales strategy and planning, and drive data-informed decision-making across the sales organization.

Responsibilities

• Analyze business health and present data-driven recommendations to senior management to support strategic decision-making and investment planning
• Design and interpret key performance metrics, identify areas of weakness, and develop targeted plans to address gaps
• Identify untapped market potential and design and implement sales plans to capture growth opportunities
• Design and implement sales coverage models for the direct sales team, including territory alignment and forecasting
• Perform ad hoc analysis to support sales strategy, planning, and executive-level reporting
• Implement best practices that drive simplification, efficiency, and productivity improvements for sales users
• Manage core sales operations functions including user setup, territory management, forecasting, and data hygiene
• Conduct sales leader training sessions and develop change management materials to drive adoption of new processes and tools

Requirements

• MUST HAVE Deep technical expertise in Salesforce with experience in related cloud-based or web-based technologies
• Bachelor's degree and 3-5 years of experience in Sales Operations, Business Systems Analysis, or a similar function
• Self-starter mentality with the ability to shift priorities quickly, solve problems creatively, and deliver quality results under tight deadlines
• Excellent written and verbal communication skills, including receptive listening and the ability to present complex ideas clearly to both technical and non-technical audiences
• Strong collaboration skills, with demonstrated ability to work across virtual and global cross-functional teams
• Strong data and analytics acumen, with demonstrated ability to synthesize large datasets into actionable insights, build reporting frameworks, and drive data-informed decision-making across sales and revenue operations
• Proficiency in SQL and BI tools (e.g., Tableau, Looker, Power BI, or similar), with hands-on experience writing queries, manipulating data, and delivering compelling dashboards and reports for stakeholders at all levels
• Proven change management and process transformation experience, with a track record of leading adoption across complex organizations
• Proactive, forward-thinking mindset with a solid creative problem-solving aptitude
• End-to-end implementation and support experience with global business systems, from requirements gathering through testing and production rollout

Additional Information - We Take Care of Our People

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave