Description
We are seeking a Sales Consultant to join our team at Cartier in Hong Kong SAR, China. As a Sales Consultant, you will be responsible for providing an exceptional client experience, achieving sales targets, and developing client relationships.
Main Accountabilities
- Ensure a unique and exceptional client experience during a sale
- Master the steps of a sale, including welcome, discovery, convincing, closing, and developing
- Adapt to clients' needs and motivations
- Strive to improve and surprise clients
- Handle negotiations and objections with ease
- Transmit the passion and values of the Maison
- Act as a privileged contact for clients in case of Care Service
- Meet individual and boutique targets, both quantitative and qualitative
Client Relationship & Portfolio Development
- Cultivate strong client relationships and develop client loyalty
- Efficiently develop the client portfolio
- Execute targeted CRM actions
- Participate in client events and act as an Ambassador of the Maison
Daily Boutique Operations
- Respect all group, Maison, and boutique policies and procedures
- Participate in inventories
- Participate in the setup and breakdowns at opening and closing of the boutique
- Participate in the implementation of Visual Merchandising guidelines
- Assist with special projects when requested
Key Skills
- Strong interpersonal skills
- Sales skills and product knowledge
- Client acumen
- Team spirit
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