Program Officer, Case Coordination

The Program Officer, Case Coordination, equips the PIR team to make careful, well-informed placement decisions for refugees with medical needs or complex circumstances. The Program Officer, Case Coordination, reviews each case, maps what services and community resources are available across the IRC network, and proposes the location that is the best fit for each client or family while following donor and internal protocols.

Major Responsibilities:

• Develop systems and tools for review of medical and complex case information in order to ensure most suitable placement for each client or family.
• Complete a detailed mapping of IRC locations' medical care, behavioral health support and language access. Compare each client's needs, with the services available at IRC offices in order to recommend placement.
• Build and maintain a knowledge bank of the IRC network of providers and the community resources in each location, including health care, housing and transportation.
• Communicate regularly with IRC offices and local providers to confirm capacity and readiness before a placement is recommended.
• Provide technical assistance and training to local office staff to prepare them to receive refugees with medical needs and to manage access to health services after arrival.
• Partner with the Program Officer, Placement and Assurances and Preferred Communities colleagues, so that medical and complex case decisions align with the broader network placement strategy.
• Track trends in medical and complex cases and share findings to improve placement guidance and procedures.
• Develop guidance and field-facing materials related to medical and complex case placement.
• Conduct case file review of 25% of placements to better inform decisions and support monitoring initiatives.

Job Requirements:

• Bachelor's degree required; Master's degree in Social Work, Public Health, International Affairs or a related field desirable.
• Minimum 3-6 years of experience in refugee resettlement, case management or a related field, preferably with experience supporting clients with medical or complex needs.
• Working knowledge of US Refugee Resettlement Programs.
• Strong critical thinking and problem-solving skills, with sound judgment when making recommendations with incomplete information, and knowing when to escalate highly complex cases.
• Resourceful, with the ability to find answers, ask good questions and follow through.
• Understanding of medical and behavioral health needs and how they affect resettlement planning.
• Ability to build trusted relationships with colleagues and providers across a national network.
• Excellent verbal and written communication skills, clear, concise and kind in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
• Demonstrated command of databases and MS Excel; highly proficient in the Microsoft Office suite.
• Familiarity with types of AI solutions for operational productivity and accuracy
• Ability to work both independently and in a dynamic, cross-functional team structure.
• Commitment to confidentiality and to the IRC's mission.

Working Environment:

• This position is remote based.
• Up to 10% of domestic travel as needed.

Compensation:

• $80,000 - $85,000 per year

Benefits:

• IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.