Overnight Front Office Manager

We are seeking an Overnight Front Office Manager to join our team at Fairmont Breakers in Long Beach, CA.

As the Overnight Front Office Manager, you will be responsible for creating a positive work environment for all overnight team members, reviewing current day's expected arrivals, and checking VIP and special request reservations.

Your main responsibilities will include:

• Managing the Front Office with sharp business acumen, maximizing occupancy, revenue, and average rate while minimizing guest relocations.
• Assisting in forecasting, evaluating daily room revenue and labor vs business levels.
• Supervising, coaching, and mentoring Front Desk Agents to ensure correct sequence of events for proper registration and checkout of guests.
• Handling guest challenges and offering meaningful resolutions.
• Maintaining a welcoming environment for all guests and patrons.
• Conducting daily pre-shift meetings and participating in ongoing training of colleagues.
• Inspecting colleagues' uniforms and operational departmental areas for cleanliness and organization.
• Managing staffing levels as occupancy fluctuates.
• Ensuring required reporting is accurately completed and sent out per compliance guidelines.

We offer a competitive salary range of $74,000 - $84,000 USD gross per annum, as well as benefits including discounted hotel rooms and food & beverage rates at our sister properties, learning programs through our Academies, and opportunities for growth and development within the company.

Requirements:

• 2 years of leadership experience in hotel Front Office required
• High school or equivalent education required; Bachelor's Degree preferred
• Ability to speak, read, write, and understand English; Spanish an asset
• Previous experience managing emergency situations
• Good communication skills, both verbal and written
• Proficiency with systems, namely Microsoft Office and Opera Cloud
• Basic computational ability
• Ability to handle delicate situations, prioritizing hotel and guest privacy
• First Aid CPR certification an asset