Description
We are seeking an Assistant General Manager to work closely with the General Manager to lead Rooms Division and Food & Beverage operations, drive commercial performance, develop the team and deliver exceptional guest experiences.
Key Responsibilities:
- Oversee daily hotel operations across Rooms and Food & Beverage.
- Drive commercial performance, focusing on revenue growth, profitability, cost control and achieving financial targets.
- Identify new business opportunities and develop creative sales initiatives, promotions and F&B concepts.
- Maximise revenue opportunities during Wembley Stadium and OVO Arena events and outside of events days.
- Support revenue management, pricing strategies, occupancy optimisation and upselling initiatives.
- Lead, motivate and develop high-performing teams with a strong commercial mindset.
- Monitor KPIs, budgets, guest satisfaction and operational performance.
- Maintain excellent brand standards and guest experiences.
- Support the General Manager in business planning and strategic decision-making.
QUALIFICATIONS:
- Minimum 2 years' management experience at Head of Department level within a hotel.
- Strong Rooms Division knowledge, including Front Office, reservations, housekeeping and guest experience.
- Food & Beverage operational knowledge, including restaurant and bar operations, service standards, cost control and profitability.
- Legal right to work in the UK.
- A creative and innovative approach to developing guest experiences, promotions, F&B concepts and revenue opportunities.
- Strong commercial awareness, leadership and problem-solving skills.
- A hands-on management style and the confidence to lead and support multiple departments.
WHO ARE WE LOOKING FOR?
- Someone who has a genuine passion for hospitality and people.
- Leads from the front and inspires teams to deliver exceptional guest experiences.
- Understands commercial performance, revenue, profitability and operational excellence.
- Takes ownership, solves problems and makes things happen.
- Builds strong teams and creates a positive, engaging workplace.
- Is ambitious, proactive and ready to develop towards becoming a future General Manager.
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